Terms of Service

Cancellation & Late Fee Policy

To ensure fair scheduling and efficient service for all our clients, the following cancellation and late fee policies are strictly adhered to:

1. Cancellation Policy:

• Cancellations with More Than 24 Hours Notice: If you cancel your appointment with more than twenty-four (24) hours' notice prior to the scheduled appointment time, no cancellation fee will be assessed. Any pre-payment made will be fully refunded within 5 business days.

• Cancellations with Less Than 24 Hours Notice: Appointments canceled with less than twenty-four (24) hours' notice will result in the forfeiture of the full scheduled service payment. This policy applies regardless of the reason for cancellation.

2. No-Show Policy:

• A "No-Show" occurs when the signer(s) and/or required documents are not available or ready at the scheduled appointment location within fifteen (15) minutes of the scheduled appointment time, and no communication has been received.

• In the event of a No-Show, the full scheduled service payment will be forfeited.

3. Late Arrival Policy:

• A fifteen (15) minute grace period will be extended from the scheduled appointment time.

• Should we need to wait beyond this fifteen (15) minute grace period due to the signer(s) or necessary documents not being ready or available, we will charge a late fee of One Dollar ($1.00) for every minute of waiting time beyond the initial 15-minute grace period.

• These late fees will be calculated and billed on-site and must be paid at the time of service via PayPal, Venmo, or cash.

• Excessive waiting time (e.g., beyond 30 minutes from the scheduled appointment, inclusive of the grace period) may, at our discretion, be considered a No-Show and subject to the No-Show policy outlined above.

4. Incomplete Notarizations:

• While we strive for successful notarizations, there are instances where a notarization cannot be completed due to circumstances beyond our control (e.g., signer lacks valid identification, signer is unwilling to sign, signer does not understand the document, document errors, etc.).

• In such cases, we will still assess the full travel fee (if applicable) and a reasonable service fee for time and travel, which are non-refundable.